it doesn't print

Hi, 

I'm trying to print some images, but when I click print, the printer doesn't work, it takes the page, it does like 2 cm of color (the image) and nothing else! no error message!

I did all the thing that says to do on the HP Print and Scan Doctor 5.1, but it doesn't work.

I just bought it 2 months ago so it's NEW!!!!!!!!!!!!!!!!