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Re: HP OfficeJet Pro 8500A Plus troubles with Windows 7 Professional

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Hey scubajerry,

 

I see you are having an issue getting your 8500a Plus installed on your Windows 7 PC.  I see you have tried installing both as a network printer and USB.  How do you prefer/intend to have it connected?

 

Have you installed the full feature software for the printer on your Windows 7 PC?  I have provided a link below if you need it for convenience.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-109378-2&cc=us&dlc=en&lc=en&os=4063&product=4116838&sw_lang=

 

When you tried to connect wirelessly, did you run the wireless setup wizard on the printer?  If so, were you able to obtain a valid connection and IP address?  What happened when you tried to install over the wireless?  Did the software not find the printer?

 

If so, then please take a look at the information in the link provided here.

 

If you received a device setup failed or unknown device listing when connecting USB please read the information in the document found here

 

Hope this helps,

Jason


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