I'm having problems w/ familiar "scanner communication cannot be established..." error, in Vista x64 w/ printer setup wirelessly. Prints fine & all network setting, addresses, signal strength look fine. I installed the full network & software package.
Not my FW causing any problems. Ran Print & Scan Doctor - final result: "can't resolve this issue. Contact support." May have mentioned something about a driver (but no names).
But started looking in Windows Services.msc - don't see any of the familiar HP services / drivers running - or even present, such as
- HP CUE Device Discovery
- HP Network Device Support
- hpqcxs08
- Net Driver HPZ12
- PML Driver HPZ12
if some / most / all of the above (or others) should be present in services.msc, NONE are.
Nor any of these in config.sys - startup items.
EDIT: Also, very few HP drivers / files under Windows/System32 or SysWOW64.
There ARE several HP drivers in System32. Even the ones listed in the setup / installer "scanner" folder. But, no HP entries in services.msc
This was 1st time I installed software drivers for the OJ Pro 8600 printer, so not sure which services / startup entries / files & drivers (in C:\Windows\System32 or SysWOW64) should be present. If they're pretty much the same as older all-in-one printers?
If so, there was a massive installation failure (but no hint of a problem - apparently not much of an installation verification check).
IS THERE A LIST (somewhere) OF ALL HP SERVICES, DRIVERS IN WINDOWS (VISTA X64) - to verify their existance after an install / reinstall?
Guessing that on my system, regular installation w/ all apps, AV / FW shut down, etc., isn't going to cut it. So, if others have suggestions of OTHER things to do, before I reinstall, I'd appreciate it. Not sure if the HP software & drivers can be installed in Safe Mode?
Doing the same thing, in the same way & expecting different results is definition of insanity. Which is what HP support typically wants users to do.
Thanks.