Hi
I have an issue with my F380 deskjet scanner. It seems to be related to the HP solution centre.
I want to scan a sheet with text and save as a .pdf format
I get an error message saying the scanner is in use by another program - which it isn't. But I followed the advice in the error message and I have rebooted so the only product running is the HP Solution Centre software. I again go through the scan a text document and save as .pdf and I get the same message again.
I am running Windows 7
I have a direct connection to the scanner
I can scan a page directly from the device via the "devices & printers" in the Win7 control panel and it prints out the page.
The issue seems to be tied to the HP Solution Centre and possibly Win 7 (as this previously worked for me on XP)
Any help would be much appreciated.
Carmel