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Re: HP OJ Pro 8600-N911a, W-7 USB, lost natural Scan and Ink Level displays and/or capabilities

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Hello, 

 

If you are referring to the printer display in your below description "Then abt 6-weeks ago the display option for Scanning and Display Ink Levels just disappeared,", then i guess you may have to do the follwoing....

 

1> While the printer is ON, unplug all the cords from back of the printer.

2> Wait for full 60 seconds.

3> plug in the power cord directly into a wall outlet ( bypass the surge / power strip ) and then into the printer.

4> If the printer is not powering on, press the ON button once to do so.

5> If the display issue still exists, then try tilting the display.

6> If issue still persists, then call HP Tech Support for further assistance.

 



If you are in US , the toll free # is 1-800-474-6836 .

If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.


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