Hi sunshine8871,
Thank you for your reply, please try the following:
- Download the full feature Software and Drivers. HP Photosmart and Officejet Full Feature Software and Drivers.
- Then try this installation guide. Windows: 'Device Setup Failed to Complete' or 'Unknown Device' Message Displays on the Computer During a USB Installation.
Hope to hear back from you, and hope you have a good day! :smileyhappy: