Re: HP c309a printing blank pages from new Dell Win8 laptop

Hi viben,

I understand you are having issues installing the HP software on your new Dell with Windows 8, and that you can not print from the windows 8 machine as you get only blank pages. Please try the following steps and let me know how it works out.

1. Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
2. Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
3. Download the software and choose to save as, save to desktop >HP Photosmart Premium Fax All-in-One C309 Series Full Feature Software and Driver
4. After the software downloads and extracts, open the temp folder again, use the instructions from step 1.
5. Look for, and open the folder starting with 7z (Example: 7zS2356)
6. Open folder Util
7. Open folder CCC
8. If you have an HP computer run the L3uninstall.exe. If you have anon-HP computer run the L4uninstall.exe
9. When the uninstall has completed restart the computer
10. Follow these steps to reset the registry settings and options for Windows Installer.
     

    • Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
    • In the Open box, type msiexec /unregister, and then click OK.
    • Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
    • In the Open box, type msiexec /regserver, and then click OK
       
      If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
      
     
11. Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
12. Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
13. Restart the computer
14. Download and run the HP Printer Install Wizard for Windows

The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.

It is a good idea to keep your antivirus and firewalls off while troubleshooting, but don't forget to turn them back on after! :)

I hope this helps.