Re: HP Deskjet 1015

Hi saniab,

Sorry for the delay, I was away on holidays. After reviewing your screen shots and the answers to the questions I had asked, I suspect the best approach is to uninstall and reinstall the software. Please use the instructions below.

1. Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
2. Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
3. Uninstall the software again - Uninstalling the Printer Software Instructions
4. When the uninstall has completed restart the computer
5. Follow these steps to reset the registry settings and options for Windows Installer.
    
   • Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
   • In the Open box, type msiexec /unregister, and then click OK.
   • Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
   • In the Open box, type msiexec /regserver, and then click OK
      
     If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
     
6. Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
7. Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
8. Restart the computer
9. Download and install HP Deskjet 1010 Printer series Full Feature Software and Drivers

Please return to let me know if this resolves the issue, thanks. Fingers crossed!