Hi Jodi,
You can verify its installed by going to the following location
C:\Windows - if you scroll through you will see the twain_32 folder. If that folder is missing, then you can't scan with the HP software, and also from the sounds of it your banks. Just verify its there. Typically will be created/updated during installation.
You can also run the PSDR, fix scanning issue and it will list the twain driver.
I hope this answers your question. Thanks again.
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Re: Is a TWAIN driver included in the Phtosmart All-in-One 6525 printer driver download?
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