Hello Cheetah12
The model is HP Photosmart C4280 all in one
I did not install the software, a friend was setting up my new laptop. I do know that he went into HP to install the printer part of it, but possibly forgot to install the the scan part of it. The printer is hardwired using a USB port.
I tried to install by using the software disk but that didn't work because not compatible with Windows 7.
Sorry for not responding sooner and thank you for any help you might be able to offer.
Take care & have a great day.
Mary