ok sorry I understand now and thanks for the quick reply. Actually I have the HP 120 Envy All in one. I am connected directly via USB. I have not tried printing from PC, I mostly need it for copying capability and since I can't use the touch menu I did not try anything else. I also don't have the printer infront of me it's at my shop, so if you could just give me troubleshooting instructions I can try when I get there.
On the blue screen of the control panel / touch screen there is an error code: C4EBA7C1
I tried powering off/on and one time I got another type of error but the HP logo had appeared but, it said to turn off/on the printer I belive due to an error. Then I disconnected power cord, wait about 30 seconds plug back in and power up but, same blue screen.
Thanks
VisionAiry wrote:I will gladly help you. The reason it is against policy to post reset procedures is because they can put the printer in a volatile menu/state that could completely brick your printer.
--Printer Resets: What You Should Know--
The previous user specifically asked for a secret reboot and publicly posted the reset did not work but that it did prove his printer was broken beyond repair. *That does not mean you cannot fix yours.
- Do you also have the Envy 114 All-in-one D411c printer?
- How is the printer connected (USB, wireless, or Ethernet)?
- Can you print from your PC?
Please specify in more detail about what is wrong with your control panel so I can determine if the reset is what you need to do. If your printer is printing wirelessly but you cannot use the touch screen you would NOT want to do a reset because it will knock it off of the home network and you will not be able to get it back on. THAT is why this information is not freely given away because it is not always the best solution. Still, answer those questions for me please and I will be more than happy to assist you.