Thank you for your reply and suggestions.
I have followed your directions to run a level 3 uninstall and delete contents of %temp% and stop and restart windows installer but cannot use the wizard because the printer is at my customers home and I am setting up his new HP pc in my lab. I wanted to pre-install the printer software to minimize my time at his location when I deliver the pc.
However when I run the downloaded complete installation software, a NEW error shows up just after extraction reaches 100%
Microsoft Visual C++ Runtime Library
Runtime Error!
Program C:\Users\Tom\AppData\Local\Temp\7ZS3F0D\Setup.exe
The application has requested the Runtime to terminate in an unusual way.
Any new suggestion?