Hello Sharleen18,
Welcome to the Forums!:)
I understand you are seeing an error "Failed to start due to Xmlparse.dll was not found". I would like to make a suggestion for you. Please see the link below and please disregard the "Ads" in the document and stick to the text portion entailing the troubleshooting steps.
How To Fix Xmlparse.dll Not Found or Missing Errors
Thank you,