Hello. After days of arguing with the system, I'm asking for help.
Background:
- I've used a C5280 for printing and scanning on a home network for years. All computers were running Win 7 and all printed. A few months ago, the printer suddenly stopped giving the option of scanning to PDF. I don't remember the details, but I fixed this easily. I'm pretty sure it was a simple uninstall and reinstall of the driver.
- Recently, I had to replace the computer the printer was connected to (USB) and have now entered the world of Win 8.1 (ugh, not a fan but irrelevant). After installing drivers on new 8.1 computer (worked fine), I soon realized that I could not get the Win 7 computers to print. I argued with windows homegroup and sharing features for a while. Never resolved
- Decided to connect the printer to one of the Win 7 computers and see what happened. It worked--all computers could see and use the printer.
Problem
- After doing my happy dance for above, I realized that scan to PDF was not an option.
- Unfortunately, attempts to install the driver on this Win 7 system have not worked. When I just download the file, it downloads fine. When I open the file, it extracts fine. There it stops. The installer does not launch. No error message, no nothing. Also, when I attempt to use the tools HP offers (print and scan doctor and printer install wizard), it still does not work. (After spending about 20 minutes seeming to download the software, it abruptly exits.)
Any help would be appreciated.