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Re: OfficeJet 6500: Two-sided printing forces High-Quality grayscale

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Hi pdirt,

 

From what you explained, you are unable to print 2 sided with the black only setting. Although I understand what you are explaining, I don't understand how this can even be an issue. Let me explain, I opened a multiple page document, I choose Greyscale Black Ink Only, I also changed Print All Text as Black to Enable, and I had no issue. I can't help but wonder if the issue is related to the driver.

 

Now there is a difference between your environment and mine, I am testing these settings with a newer printer, so maybe the older printer does not allow you to use the desired settings. For argument sake, can you reverse the order of how you choose your settings. Instead of choosing your grayscale option first and then two sided, can you choose two sided first then the grayscale. Also, can you see an option for Print All Text as Black, it should be at the bottom of the Advanced option dialog.

 

If this does not work, you might consider deleting the driver from the  Printer Server Properties and then re-adding the printer again. Use the instructions below to perform this task.

 

In the ‘Devices and Printers’ folder

2. Choose ‘Print server properties’.

  • Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.
  • Windows Vista – With no printer selected, press ‘Alt’ then click ‘File’ then ‘Server Properties’.
  • Windows 7/8 and 8.1 – Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.

3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window

4. Choose the printer you want to uninstall and click ‘Remove’

5. Choose 'Remove driver only'

6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this.

 

If documents are stuck in the print spooler, you may see an error, cancel any documents pending in the print queue, or try restarting the print spooler, then try to remove the driver from ‘Print server properties’ again. If it still won’t remove the package, restarting the computer and the printer should resolve this ‘in use’ error and allow the driver to be removed.

 

 

After the driver is removed, open Start > All Programs > HP folder > Printer folder > HP Setup and Software (or the printer icon).

 

The Setup and software screen will open and you can click on Connect a new printer.

setup and software.JPG

 

Please let me know the outcome of these solutions. If the issue persists we will work together to see this through. Thanks.

 

 


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