It's funny. I also got a defective black ink cart.#60XL (nothing printing out which is black. only color printing is working.) and I was about to go to contact HP to replace it. Then I reached here. Everyone says it's impossible to contact HP for replacement the defective cart. I'm glad not to waste my time too much but I'm very upset I wasted my money and about worthless HP warranty.
Want to say Bob_headrick here. You are repeatly saying like Check the warranty information as shown here. Very annoying actually. Yes I read it again and again. Then what? Retailers don't accept the opened cartridge. There is no contact point on HP for the defective ocartridge. Ink cartridge is also one of stand alone HP products, isn't it? I'm pretty sure the new cartridge had a problem because there is no problem when I test out with old cartridge even it has a few ink in it. I don't understand why HP needs my printer s/n. There is no doubt it's cartridge problem.
What will happen if I let them know my printer's s/n? I'm sure they will ask me to try something what I already did tons of times to solve the problem my self. Then what?
There is no door for the defective ink cartridge. Please let me know what should I do then.