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Re: Error Message

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Hello mklinda06,

 

Welcome to the HP Forums!

 

I understand you're receiving "Scanner Failure". What type of printer do you have? Model number. Please make sure this printer is plugged into a direct wall, not a surge protector.

 

Next, follow this HP document on A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or Fax.

 

If you're still receiving the same error message, then please contact HP technical support for further assistance. Click here to find out: HP Worldwide Contact.

 

Good luck.


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