Hi ernjones,
Thanks again for the reply, but sorry to hear that didn't work.
I did some checking around and a colleague of mine has a great post (please don't be frightened at how long it is) about the error that you're getting that you can access by clicking here. His customer has Windows 8, but the instructions should still be helpful for you. Just take your time and work through his instructions when you have the time :)
Let me know how it goes!