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Re: Can't get toolbox for cp1215

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Gemini02 wrote:
Is this issue occurring when printing in just black or color also?
Only in color. Black prints just fine

Is the printer printing out of alignment when printing on plain paper and photo paper?

I don't print on photo paper on this printer.

Try printing on both and let me know the results.

What kind of paper are you using?


I am using plain 24 lb paper. Right now Georgia Pacific brand Ink Jet & Laser. Only in the last few weeks have I had this alignment problem

What paper type are you selecting in the printer preferences?

Plain

Are the toners Genuine HP?

Yes, but I've also tried a remanufactured brand with the same results.

 I just did a test with several colors; yellow (which I expected), bright red, and aqua printed just fine. Bright blue has magenta above and to the right of blue (cyan?) about 3/100 inch. Dark purple and bright green have the same kind of ofsets.

 

I've been through the Also, I've printed a self test page. Checking out the color alignment bars, it looks like the problem is the cyan cartridge. I have anothe one I'll try (it's a re-manufactured one) to se if that helps.



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