Hi PTCA,
I am sorry that this has been an unpleasant experience. I would be happy to help you resolve this issue.
First and foremost there may be a firmware update available for your printer. Some of the enhancements available with this firmware update are as follows,
1. From the Control panel, press Help (?) button, select Printer Information
2. Use the down arrow button to scroll to the 2nd screen
3. The current firmware revision will appear on the screen
4. If your current version is NOT CLP1CN1322CR please select your printer below and download the Firmware updater
I also wonder, do you have the printer connected to a wall outlet for power or a surge protector?
Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see,
ISSUE:
I hope this helps. If you do the update and continue to experience issues, or if your printer is already up to date please post back and let me know.
