I did everything you said to do. The software downloaded fine, but will not install. It hangs up at checking system or whatever the first item is. I had no error messages what so ever. The printer will not print. When I look at the devices and printers, I have 2 listings for Officejet 6000. 1 HP Officejet 6000 E609n and the other, which seems to be grayed out, HPBF825E (HP Officjet 6000 E609n). When I try to delete the one that is grayed out, it keeps coming back. Amanda
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