Hi there family23, Welcome to the Forums!
I saw your post about not being able to print from your Windows 8.1 system and Officejet 6500 unit.
I would like to know if the issue is solely happening in one program only (Example: Microsoft Office Word), or if you see the error when you try to print from everywhere (Example: Email, Webpages, Notepad, etc).
Please reply to let me know where exactly the error is and that will help target the problem.
In the meantime, try running the HP Print and Scan Doctor to find and fix common printer problems to see if this helps you.
Hope to hear from you soon!:)
Regards,