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Re: New Windows 8.1 Desktop w/pre-existing Officejet J6480 AIO

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Hi pmonty,

 

Thank you for the information. I am sorry to hear that the troubleshooting steps did not work. The next step that I would suggest, is running the Setup Application as Admin. I have included the steps below for you.

 

1. Press the Windows key, and the letter R
2. Type %temp%
3. Press Enter, or click OK
4. Open the newest 7z folder
5. Scroll through the list and find the Setup Application, should be a black and white HP logo beside it
6. Right click on the Setup Application
7. Click Run as Admin

 

Are you able to get the software installed successfully?

 

Looking forward to your response. :)


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