Well at the moment I cannot do anything anymore. Like I said in the previous post, it wanted me to realign the cartridges, so I went to follow those directions, but when I place the alignment form in the scanner bed as directed, it cannot be detected. I think I'm just cutting my loses and getting a new printer this weekend. Thank you for your advice and input in the mean time. p.s. my computer is HP as well, so unless you have any other tips, I don't think there's a solution!
dana