Thanks Advance23 for your concern and assistance. Before I answer your questions, please note that this AIO has been working pretty much normally for several years, with the same PC/router/network setup. On the theory that no information is irrelevant, I was recently switched from AT&T DSL to AT&T U-verse (fiber optic) with a new router, but still hardwired up as before. The problems did not develop immediately after this change to U-verse. Pertinent?
To answer your questions:
1. Regarding the series of solutions offered, first note that "No HP devices have been detected" is not a message I received. When I click on SCAN in HP Solution Center, I get the message "The HP imaging device was not found" and the printer's panel display (set up - help - general troubleshooting) says "No connection."
- Solution 1 - successfully printed HP Network configuration page. Step 3 - pinged, got 4 packets sent, 4 received
- Solution 2 - DIM icon appears in notification area. In Task Manager, Processes tab doesn't actually say if a process is running or not, just if it is on the list and how much memory and CPU it's using. Both hpqtra08 and hpqste08 both appear under processes tab but do not appear under the services tab, where "running" status would've shown up. But since the DIM icon appears, I skipped to the next Solution.
- Solution 3 - pml driver hpz12. I started in Task Manager - under services tab it was listed as stopped. Right clicked and started it. Warm re-boot - pml drive hpz12 still listed as running in Task Manager services tab. Per the instructions, I tried the services folder - hpz12 was already listed as start-up type "automatic" and status was "started." No change in my problem.
- Solution 4 - double-clicking Devices and Printers gets the same result as single clicking (left) . I can't get to "server properties." Is this how Windows 7 should be working?
- Solution 5 - I am running McAfee Security Center, with its firewall, and I believe my gateway also has a firewall. Neither listed in the table. Gave up on this Solution.
- Solution 6 - as I said, since the install program won't run (can't find the file, though I can find it in my directory), I am reluctant to completely uninstall the software. If the install program won't run afer I uninstall, the 6310 is a paper weight.
To answer your other questions:
2. Under Devices & Printers - 2 HP Officejet 6300 Series icons appear, one labeled (Copy 1) and the other not.
3. Regarding the print page, I assume you mean like a print page in sofware like Word. If that is correct assumption, the answer is yes - both appear. (Copy 1) is the default printer, status "ready" and the other's status is "offline."
4. Print & Scan Doctor finds 3 products:
HP Officejet 6300 Series (Copy 1) Connect: Network (IP address) - software status - installed
HP Officejet 6300 Series - no copy # - Connect: USB (but there is no USB connection) status - installed
HP Officejet 6300 Series, IP address Connect: Network (IP address) Software status - installed.
I ran the Doctor on the first one (Copy 1), with the results outlined in earlier posts.
I know this is a lot of stuff to wade through, but you asked!! Thanks for trying. Right now it prints for both the Ethernet connected desktop and Wi-Fi connected notebook, and it scans if I go to the subfolder to find the scan application, as I described earlier. HP Solution Center is junk right now, and if I scan from the app in the program files subfolder, it telles me it hasn't saved the result, though in fact it has.
Thanks again. Looking forward to what you come up with. Is it possible the problem is with firmware/software in the 6310 itself, and if so, can it be reinstalled?
BobF49