My printer was losing the menu. I attempted to re-install the driver from the disk. I received an error message which took me to an Hp online solution.I went through several steps. I ran the file from the Hp site which is a driver for the printer. i ,now, receive an error message reading file path cannot be found"C:\users\my name\Appdata\local\Temp\7zS3191\hpzshl.ice_suffix..exe".
Any help would be appreciated.