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Re: C5180 problem installing downloaded software in windows 7

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Ok if the USB cable is plugged in this could be causing issues. Assuming it is connected, let's unplug and take a look at the Device manager. The hpzpnp.ice_suffix indicates a plug and play 'pnp'.

 

Follow these steps and let me know what happens.

  • Click on Start
  • Right click on Computer
  • Select Manage
  • On the left panel, click on Device Manager
  • Click on View at the top and select Show hidden devices
  • Look in the list for Other devices
  • If you see the printer here, right click and select uninstall
  • Look in the list and click on the arrow next to Printers
  • If you see the printer here, right click and select uninstall
  • Delete the %temp% folder again
  • Restart the computer
  • Run the HP Printer Install Wizard
  • Do Not plug the USB cable in until the software says so.

I will watch for the results. :)


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