Thank you for your reply, I'll be more than glad to help you.
I understand that the issue still persists after following the steps provided in the previous interaction.
This issue could occur if the latest drivers are not installed.
Hence you need to uninstall the older software and then download and install the latest one.
Please follow the links below:
1. Uninstalling the Printer Software (Windows)
2. Full Feature Software and Driver
Let me know if this works.
I hope you have a good day ahead.