Re: HP Photosmart D7260

Hi SweetPammie

We may need to clean the computer up of all HP software that is extracted and start again. The best approach would be to follow the instructions below.

1. Hold down the Windows Logo key (  ) on the keyboard and the 'R' to open the run box,  type %temp%
2. Look for, and open the folder starting with 7z (Example: 7zS2356)
3. Open folder Util
4. Open folder CCC
5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe
6. When the uninstall has completed restart the computer
7. Follow these steps to reset the registry settings and options for Windows Installer.
   • Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
   • In the  Open box, type msiexec /unreg, and then click  OK.
   • Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
   • In the  Open box, type msiexec /regserver, and then click  OK
8. Run Disk cleanup from Accessories\ System Tools
9. Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
10. Now we can restart the computer and download and install again

Please let me know if this resolves the issue, thanks.