Re: since I upgraded to windows 8.1 I'm no longer able to use my printer

Hey atinaaw,

I would first suggest uninstalling the software that is already on your computer for the printer. I have included the document 'Uninstalling the Printer Software'. Please choose the option for Windows 8, as it will be the same steps for Windows 8.1.

After the uninstall is completed. Please download and run the Printer Install Wizard. This will make sure that you do get the most current and compatible software for your computer, and printer.

Please let me know if you are able to install, and use your printer successfully, thank you.