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Re: Updated driver for HP Photosmart 3210xi printer missing photo tray options

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Hello karac. I understand the printer software is missing certain options, on Windows 8.1. This is definitely possible; the software may not be complete. However, please complete the following troubleshooting to verify this:

 

First, you should uninstall the printer software, completely. Please apply these instructions:

a) Open the Run program, and type %temp% and hit enter.
b) Locate the correct folder starting with "7z" (the correct folder contains "Util" and "CCC" folders).
c) Open folder "Util".
d) Open folder "CCC".
e) Please run the L3uninstall.bat.
f) When the uninstall has completed, restart the computer.

 

Once this completes, you need to reinstall the printer. Please utilize the Printer Install Wizard. For more information on how to use it, please reference this document: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02691615

 

Please inform me of your results. I'm only here to help!
 

Mario


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