Hi liser,
Because the downloaded file has extracted, we can use the folder that is in the temp folder to perform a level 3 uninstall. A level-three uninstall is more comprehensive than the add-remove programs uninstall. Please use the following instructions to resolve the issue.
-
Hold down the Windows Logo key (
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) on the keyboard and the 'R' to open the run box, type %temp% - Look for, and open the folder starting with 7z (Example: 7zS2356)
- Open folder Util
- Open folder CCC
- If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe
- When the uninstall has completed restart the computer
- Follow these steps to reset the registry settings and options for Windows Installer.
- Click Start, and then click Run.
- In the Open box, type msiexec /unreg, and then click OK.
- Click Start, and then click Run.
- In the Open box, type msiexec /regserver, and then click OK
- Run Disk cleanup from Accessories\ System Tools
- Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
- Now we can restart the computer
- Click here to download HP Photosmart C3100 and C4100 All-in-One Full Feature Software and Drivers.
Please let me know if this does in fact resolve the issue or if you require additional assistance, thanks.