Hi printeranger
I understand you are unable to install the printer.
I will be happy to assist you with this.
I would turn off all start up programs to make sure there isn't something blocking the printer.
Click on start, in search box type in run, enter, then type in msconfig, click OK.
Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All, and then click OK.
Then click on the start up tab at the top.
Click on disable all.
Reboot the computer.
Turn off any antivirus software.
Try and install the printer software again.
Then go back into msconfig and enable the All Microsoft Services and enable all on the start up tab. Turn the Antivirus software back on again.
If you need more assistance just let me know.