Hi 2010c309a,
I understand you are having issues with your scan software on your computer. I recommend a complete uninstall reinstall.
The HP uninstaller program might be available on the printer CD, depending on the printer model. If you have the printer CD readily available, try this option to quickly check whether you have the HP Uninstaller, and then run it. If you do not have the CD uninstall all HP printer software from the control panel. Here is a document you could look at for help.
First try to click the Windows icon, type services in the Search box, and then click or tap View Local Services. Scroll down to the Windows Installer. Startup type should be - Automatic, and Service Status should be - started.
Scroll down to Windows imagine Acquisition. Startup type should be - Automatic, and Service Status should be - started.
Restart the computer after this step and try installing again.
Restart the computer after this step and try installing again.
Hope this helps.
Thanks.