I have tried several times to download the full feature sotware. it downloads and when I run the software it just stops doing anything after it extracts. I have been to the temps folder and tried running the setup.exe direct from there. No joy. I have run all the diagnostics suggested by HP. Still now joy. I have been at this for three weeks now. I was just thinking maybe the software would install from a CD/DVD, I tried the original that came with the printer, but this will not load onto a windows 8.1 setup
I remembered that you used to be able to order them from the site. However, it appears you can't now. Any idea how I can get hold of the full feature software for the Officejet Pro 8500. My next option is to drop kick the whole thing onto the tip.