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Re: PhotoSmart C4180

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Doc,

 

Thanks for the speedy responses to my frustrating printer problem. So far, I have done the following: (1) After setting up the C4180 as you say, I placed a document on the flatbed and tried to make a copy. The paper advanced then abruptly stopped (this always happens when I try to use this printer now). Then V E R Y slowly, line-by-line it starts making a copy in color or B&W. So the printer doesn't really copy "right away." So on to the next tip, "If the copy prints slowly." (2) I followed directions (removing power cord, waiting a minute, trying to print again. Same results. (You conclude "printer needs to be replaced." (3) I filled out the short form and eventually found myself in the midst of HP's Printer & Scanner Doctor. I ran this software, and it found no problems with the printer or scanner.

 

On to your next message and tips ("If this is happening from multiple computers . . .") I purged all of the print queues as you suggested and the problem persists. Although I am lukewarm about my ISP (AT&T U-Verse), who do a lot of finger-pointing in matters like this, I shall contact them with your observation that "There is a device that several other devices are not able to connect to" and see it they can troubleshoot. As I mentioned before, the C4180 works, seems to have plenty of power, but just takes forever to print a stand-alone copy or full text page from a word-processor or page designer. Again, I can use the scanner to insert any material on the flatbed glass into a document quickly and accurately. (And, of course, I can print the resultant copy on another printer on my network. But this is a pain.) This really perplexes me: Why won't the printer function as a stand-alone copy machine (with only the power cord attached), print quickly as it did before, and be done with the job?

 

In the meanwhile, if you should think of anything else I could try, lemme know. I really appreciate your help and expertise. I shall let you know where I stand with my ISP. (BTW, I reset the ISP router to no avail. Hmmm, I wonder if there is such a thing as a RESET for the C4180?!

 

--Sam

 

P.S.  If all else fails, we can always gut the machine, fill it with dirt, and plant flowers in it.


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