Hi cjrf,
I understand your printer is showing an error code and saying it is unable to update, when you try to update the printer.
I would like to help you with this issue. I would like to know what the exact issue is with the printer. Are you unable to perform a scan or a copy or print? The update may have already been done.
Please respond to let me know more information on why you are updating the printer and if there is a specific error code that you are seeing.
Thanks!