Hi folks,
I would suggest uninstalling the printer software and reinstalling with a fresh start.
Installing the Printer Software for a Wireless Network Connection. Prior to reinstalling I would restore the printer wireless to defaults unless it is currently on the correct network.
If the printer is not on the right network and you are going to restore the defaults, follow the instructions below.
- Touch the wireless icon on the top of the printer screen ( it is the 2nd icon from the left)
- Arrow through the menu and look for Restore Network Defaults
At this point the printer will be broadcasting its auto wireless connect and you can proceed with the software install using the auto wireless to reestablish the wireless connection.
Hope this helps.