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Re: Photosmart Prem c310 cannot install drivers.

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HI RGJ27834

 

I understand you are trying to install the printer and are getting the error can't find the file specified.

 

Run a level 3 uninstall on the printer.
Go to the tiles screen and just start typing %temp%.

Open the folder starting with 7z (Example: 7zS2356) Open folder Util, open folder CCC, Run the uninstall_3
When the uninstall has completed restart the computer.

Go to the tiles screen and just start typing %temp%. Delete all the temp files.

Download the full feature software and drivers. Once the download is finished double click on the file to extract the software.
When the installation window opens press the cancel button to stop the installation.

Go to the tiles screen and just start typing %temp%.
Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer.

 

Hope that helps.
 

 


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