Hello saff130. I understand you are unable to scan, and are witnessing an error. To begin troubleshooting, please follow the steps in this HP document: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02450835
Though the issue presented in the document is "no scan options", the troubleshooting is identical. If this troubleshooting does not resolve the issue, please provide the following information:
What operating system is the computer utilizing? You can reference this website if you need assistance locating this information: http://windows.microsoft.com/en-CA/windows/which-operating-system
Additionally, please utilize the HP Print and Scan Doctor to identify the source of error. I have provided a document on how to utilize and download it: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03275041
Please respond at your earliest convenience. I'm only here to help!
Mario