Kumar - thanks for responding to my request for assistance. Sorry for myd elay in responding.
We did install HP smart from the App store. It worked for a few weeks, then all it did was print blank sheets, while test
Pages printed fine. I updated HP smart, and tried to print. HP smart still didn’t “see” any document except for .pdfs. I
printed one, and the print wasn’t blank as before, but almost illegible.
I can’t print web pages or e-mails, HP Smart doesn’t “see” them
I tried to update the printer firmware directly to the printer, but my printer doesn’t have the a “printer update”
Selection, and the “Web Services” selection lacks a “Printer Update” function.
When I went to the download firmware option on the HP website, it offers a firmware download (HP Envy 5660
e-all-in-one Printer series update 2023A, 66MB, Jul 23 2020), but while I can download it to my Mac, I can’t seem
to push it to the printer. After the download is complete, when I try to install it using the HP Firmware Updater,
after I hit “continue,” I get hours and hours of a spinning wheel, and no completion.
When I tried to update the firmware using HP Smart, it doesn’t recognize my printer, even though when
I try to print a .pdf document using the HP Smart option, it recognizes my printer. But I went ahead and tried
To get HP Smart to find my printer, all I get is the spinning wheel of death.
I will try installing AirPrint and see if that works.