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Re: ENVY 6020 setup issues - only prints test page, nothing else, but scans ok

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, Welcome to the HP Support Community!

 

Does your wife's computer have the same OS as yours - Win 8.1?

There is no printer driver available on the HP Support site for this model printer to work on Win 8.1 OS.

 

If you are able to print from the other computer, it means the printer hardware is working fine.

 

Is the printer wirelessly connected to your computer?

  • Make sure the printer and the computer are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Refer to this document HP printer setup (Windows built-in driver) for help.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 


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