Hi @terence8,
I'd like to help!
Let's try a power reset on the printer
Reset the product
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the printer.
- Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
Also, refer to this document for help-Use the HP printer Embedded Web Server (EWS)
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
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