Hi,
Which is the operating system on your computer is It vista or Win 7 or its a Mac? Have you tried to uninstall it complete software and reinstall the latest software from the website in the link below :
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lang=en&lc=en&product=3301296&
Which is the operating system on your computer is It vista or Win 7 or its a Mac? Have you tried to uninstall it complete software and reinstall the latest software from the website in the link below :
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lang=en&lc=en&product=3301296&