Laptop: HP Envy dv7
OS: Windows 8 64-bit
Printer: HP Officejet Pro 8600a
Connection: wireless
I've been using this laptop & printer together for several months and all has been fine. My printer had an update yesterday morning so I accepted it. Now I can't get my faxes to go into a digital folder. I know it's set up correctly because I've been using this digital fax feature for over 2 months with no problem. I've removed & reinstalled the printer software & driver. The printer works fine and I can receive faxes to print...just can't get them to save to my computer. Twice today I have been able to get a fax to save, but the PDF file was 0 KB and when I tried to open it said file was corrupt.
When I check "Devices & Printers" I get a message about my laptop which says no driver is available for the printer. I tried to use the "fix" but it can't find a driver. I downloaded the driver from HP & just reinstalled the driver so I know it should be on the computer.
Do you think the "missing driver" is the reason I can't save to digital fax?
I get a lot of incoming faxes each day with my home business and I hate wasting paper.
Thanks for any assistance you can offer!