Hi,
I have had this HP PSC 2410 All-In-One printer for some years now and it has worked pretty flawlessly in a Windows XP Pro SP3 environment for that time.
Some months ago, I purchased a new computer system and went to the Windows 7 64-bit OS (not interersted in Windows 8 at all) and whilst I have installed the printer successfully and it works, the software suite that came with the printer on the CD will not install for this environment and therefore I no longer have access to the various Maintenance Options that were available under the Windows XP Pro OS, such as the cleaning and Fax options.
Searching for something for the Windows 7 64-bit OS threw up two options - the driver update and the utilities tool wizard. After going down the driver update route, no software suite was available and in fact the update stated that the driver was installed by Windows 7 automatically. That seems to be the case as the printer works fine in print mode, scan mode (from the desktop menu) and it detects SD cards through the slots.
However, there is no software to allow me to fax or clean or do any of the other options available under the HP Suite that came on the CD.
Going down the Utility route got me downloading a file - HPPIW.EXE - that would look at my current printer installation and check with HP for any updates. After many attempts, the utility simply CANNOT find my printer even though it is installed, works properly and even windows sees it! No amount of recycling the ON/OFF button or rebooting the computer allows this utility to detect the printer at all. It is installed via USB on the Windows 7 64-bit Family PC and windows updates are always fully updated.
I am currently considering the purchase of a new HP OfficeJet 8600 Pro Plus to use as the family printer with the Windows 7 system - and move this HP PSC 2410 upstairs to connect it directly to my Windows XP Pro SP3 personal desktop and use the original CD to install it. My Canon IP4200 Pixma has just died on my personal PC upstairs.
However, until I do that, is there any of the Software Suite available that would work in the Windows 7 environment that would allow me to use the various functions such as Fax and cleaning that were available under the old XP environment and obtained via the CD? Was the Suite of software ever updated for Windows 7?
Thank you,
Lee James
West Sussex UK